Full Time Dental Receptionist

Bupa Dental Care Stalybridge

Practice Manager Philippa Kenyon is on the lookout for a warm, organised and patient-focused Full Time Receptionist to become the welcoming face of Bupa Dental Care Stalybridge.

If you love helping people, thrive in a busy environment and take pride in delivering outstanding customer service – this could be the perfect role for you.

🕒 Working Pattern – 35.5 hours per week

• Tuesday: 7.30am – 6.00pm
• Wednesday: 7.30am – 6.00pm
• Thursday: 7.30am – 6.00pm
• Friday: 10.00am – 4.00pm

💙 Your Role

As the first point of contact for our patients, you’ll play a vital role in shaping their experience. You’ll be the friendly, calming presence that makes every patient feel comfortable from the moment they walk through our doors.

Key responsibilities include:

• Welcoming patients with professionalism and warmth
• Managing appointments and diaries
• Handling patient queries face-to-face and on the phone
• Supporting the clinical team behind the scenes
• Ensuring the reception area runs smoothly and efficiently

This is a fast-paced, varied role where no two days are the same – perfect for someone who enjoys staying busy and making a real difference.

📍 About the Practice & Location

Our practice is located in the heart of Stalybridge, a busy and well-connected town with excellent public transport links including train and bus routes. We’re close to local shops, cafés, supermarkets, and green spaces such as Stamford Park – ideal if you enjoy a lunchtime walk or running errands on your break. Free and nearby parking options are also available.

You’ll be joining a friendly, supportive and professional team in a modern, well-established practice with a loyal patient base.

✅ What We’re Looking For

• A confident, friendly communicator
• Excellent organisational and multitasking skills
• Strong customer service experience (dental experience is helpful but not essential)
• A positive, team-focused attitude
• Comfortable working with computers and patient management systems

⭐ Why Join Bupa Dental Care?

• Supportive management and team environment
• Ongoing training and development
• Opportunity to build a long-term career within Bupa

📩 Ready to be the smile that welcomes our patients every day? Apply now and take the next step in your career with Bupa Dental Care Stalybridge.

What you’ll be doing

As a Receptionist, you’ll play a key role in making every patient experience a positive one:

• Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem-solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

What we’re looking for

You’ll thrive in this role if you’re people-focused, empathetic and enjoy creating positive experiences. You'll bring:

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Benefits of working with us

At Bupa Dental Care, we don’t just care for patients - we care for our people too. When you join us, you’ll enjoy:

• Competitive pay - with opportunities to increase through training and development.
• Healthcare & wellbeing support – including quick access to remote GP, physiotherapy, and mental health services through MyHealthcare, plus an annual allowance of around £350 to spend on Bupa products. You’ll also have access to our Employee Assistance Programme (EAP), Family Mental HealthLine, Bupa’s Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
• Financial & lifestyle benefits – from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital fitness providers across the UK. You’ll also have the flexibility of Wagestream, giving you access to your pay before payday.
• Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.
• Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa’s Menopause Plan.
• … and much more, just ask!

Why join us?

At Bupa Dental Care, you’ll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We’ll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first.
If you’re organised, approachable, and love helping people, this could be the perfect role for you.

To find out more about working with us, find us on LinkedIn, Facebook and Instagram

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer.