Associate Pay Assistant - 12 month FTC

Full-time, Permanent 

Hybrid role - Bristol office 2-3 days a week

The Role

As an Associate Pay Assistant, you’ll be responsible for preparing and managing associate payments accurately and efficiently, ensuring a smooth and seamless process every time. You’ll provide professional, friendly, and proactive support to our associates, as well as to internal and external stakeholders, delivering great customer service in every interaction.

Responsibilities 

• Support the preparation and processing of associate statements and payments accurately and on time.

• Assist with quarterly clawbacks and grid calculations, ensuring precision and adherence to deadlines.

• Prepare and reconcile NHS superannuation payments, maintaining clear and effective communication with associates.

• Support the reconciliation of control accounts within the balance sheet.

• Maintain accurate data within the Associate Pay System, ensuring all relevant forms are processed promptly.

• Assist with year-end data returns, including submissions to HMRC and the NHS.

• Deliver a professional, courteous service to both internal and external customers.

• Work closely with practice teams to resolve associate pay queries quickly and accurately.

• Ensure overpayments are identified and reclaimed following agreed procedures.

• Keep accurate and compliant financial records at all times.

• Prepare and issue timely statements to all associates.

• Collaborate with practice teams to guarantee the accuracy of all associate payments.

• Ensure compliance with all internal policies, external regulations, and legislative requirements.

• Proactively escalate any issues where appropriate to ensure swift resolution.

Skills/Experience

• Attention to detail
• Demonstrable experience of bulk data input in an accurate and efficient manner
• Computer literate, particularly Excel
• Demonstrable excellent customer service skills
• Proactive approach to dealing with issues
• Demonstrable experience of working to deadlines
• Prioritisation and time management
• Demonstrable ability to reconcile data

Desirable:

• Relevant accountancy qualifications e.g. AAT or Book keeping 
• Relevant accounts experience

Benefits

The benefits here are industry-leading, and we’ll be able to tell you more about them in the process (or jump to the benefits and rewards page on our careers site for a flavour). But here’s a snapshot:

• 25 days holiday, plus the option to buy more.
• Discounts in over 7,000 retailers, discounted gym membership and discounted dental insurance (of course).
• Early access to your earned wages through Wagestream.
• Pension scheme
• And many more, just ask…

If you or someone you know would be interested in working with a dynamic and expanding healthcare business, with lots of support on offer, great benefits and friendly teams, we would love to hear from you!

To find out more about working with us, find us on LinkedIn, Facebook and Instagram.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.  

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer.