Central Operations Coordinator

Permanent, Full-time

up to £29,000

Hybrid role - home based with regular travel to our offices and practices across the UK

The Role

As Central Operations Coordinator, you will support and coordinate the delivery of transformation projects across the business. Your role is essential in providing effective communication and expertise to ensure high-quality services, desired outcomes, and improved efficiencies, all while staying aligned with Performance Health.

You will proactively support the coordination of business improvement initiatives, contributing to workstreams, projects, and teams to ensure that business strategies can be successfully operationalised.

Additionally, you will maintain and monitor performance systems, acting as a liaison between functions and operational teams to improve:

• Operational performance and commerciality

• Business sustainability

• Customer centricity

Responsibilities 

• Communication: Enable effective delivery of communication, ensuring alignment to the operation and Performance Health.
• Information Management: Enable critical sources of central information and process, ensuring data accuracy and a consistent, professional approach.
• Operational Collaboration: Collaborate to enable operational activity, ensuring teams have the right knowledge at the right time to achieve results, while highlighting risks, duplication, and business impact.
• Continuous Improvement: Support continuous improvement projects that enable operational transformation.
• Business Efficiency: Enable effective day-to-day activities and collaborate to develop new processes and existing systems to make the company more efficient, sustainable, and customer-centric.
• Operational Support: Provide reactive support and act as a point of escalation for unplanned scenarios and compliance concerns.
• Project Implementation: Support the implementation of key projects into operations, ensuring they align with strategy and represent the voice of our People and Practices.
• Meetings & Facilitation: Attend and participate in meetings to present, facilitate, and clarify content, ensuring relevant audience attendance and engagement.
• Group Collaboration: Collaborate with and support Bupa Group in cross-unit initiatives and processes.
• Representation: Represent the department, function, and business at Group events.

About You

Experience & Skills

• Operational & Project Coordination: Proven experience in coordinating operations and projects.
• Problem Solving & Analysis: Proven research and analysis skills, with the ability to read, understand, and create data to generate insights.
• Communication: Ability to work with and communicate effectively with all levels of the organisation to give confidence and clarity to key stakeholders. You demonstrate confidence in communicating key insights through verbal, written, and visual media, and are proficient in core Microsoft products.
• Relationship Building: Ability to build and maintain effective relationships across the organisation. You can demonstrate good influencing skills to effectively create, execute, and deliver collaborative work, ensuring agreed outcomes are met within specified timeframes while promoting collaborative working wherever possible.
• Self-Management: A demonstrated ability to self-manage your time on a day-to-day and week-by-week basis to effectively execute and deliver on projects, workstreams, and operational focuses.

Your Mindset

• General: An open, curious, and collaborative mindset, seeking to create leanness and simplicity rather than adding cost or complexity. You take high ownership of your responsibilities.
• Commercial Focus: Commercially focused and comfortable being trusted with highly sensitive information. You can successfully juggle multiple priorities, sometimes from different stakeholders.
• Professionalism: You demonstrate professionalism, sound judgment, and empathy with the needs and expectations of all stakeholders.
• Spirit to Serve: Focused on the customer and driven to create new tools and develop existing frameworks to make our teams more efficient, more accurate, and proud to work for Bupa Dental Care.

Benefits

The benefits here are industry-leading, and we’ll be able to tell you more about them in the process (or jump to the benefits and rewards page on our careers site for a flavour). But here’s a snapshot:

• 25 days holiday, plus the option to buy more.
• Discounts in over 7,000 retailers, discounted gym membership and discounted dental insurance (of course).
• Health Trust - our bespoke employee private healthcare plan, providing healthcare cover with no medical underwriting for colleagues and their families.
• Access to remote GP and nurse services, physiotherapy, and mental health support.
• MyHealthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products.
• Early access to your earned wages through Wagestream.
• Cycle to work scheme.
• And many more, just ask…

If you or someone you know would be interested in working with a dynamic and expanding healthcare business, with lots of support on offer, great benefits and friendly teams, we would love to hear from you!

To find out more about working with us, find us on LinkedIn, Facebook and Instagram.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.  

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer.