Digital Change Manager

Full-time, Permanent

Hybrid role with travel to Bristol or London 1-2 times a month

The Role

The Digital Change Manager is responsible for orchestrating cross-functional Digital Transformation Initiatives, collaborating with product owners, other departments, and stakeholders to align priorities, allocate resources, and drive successful outcomes across multiple cross-functional and agile delivery teams.

We are looking for an experienced project manager with Agile expertise to lead the development of digital solutions, within a collaborative team that operates at a fast pace to solve problems and build a better future for our patients and business stakeholders.

Responsibilities 

• Lead digital project development and execution within budget and schedule, collaborating with cross-functional teams, both within BDC and across the BGUK market unit.
• Ensure changes are implemented smoothly and effectively across BDC and Market Units, including communication, training, and transition/roll-out activities, gaining buy-in within complex multi-team environments.
• Drive the digital strategy alongside the Head of Digital Transformation and Product Owners, encompassing roadmap development, execution, risk management, and inter-project dependency oversight.
• Adapt traditional processes and change management approaches to suit the iterative and collaborative nature of Agile methodologies.
• Articulate project scope, requirements, and timings in a manner clearly understandable to IT/development teams, Operational teams, cross-functional teams, and third-party suppliers, to ensure project goals are met and seamless digital journeys are delivered to surprise and delight our customers. Influencing and motivating towards cultural change and digital transformation.
• Provide coordination to support working groups and steering committees, including agenda preparation, sessions organization, follow-up actions, and appropriate escalation.
• Deliver projects that improve our NPS and follow design thinking approach.
• Define, measure and own digital project plans, metrics and KPI’s to drive results and impact according to the Commercial business plan.
• Maintain a deep understanding of market trends, customer needs and latest cutting-edge technology within Digital Health.
• Conduct technology assessments and recommended solutions to improve our digital presence and customer engagement.
• Gather and analyse user feedback and data insights to inform and deliver digital projects and journeys enhancements.
• Identify revenue growth opportunities whilst delivering customer value.

Skills/Experience

• Significant experience in leading and delivering large-scale digital projects and change in a complex and matrix business environment. Complemented by a strong understanding of Agile methodologies (Agile certification preferred).
• Proven experience driving enablement and/or adoption strategies for integrated technology solutions.
• Successful execution of change management plans to embed change across organizations.
• Strong tech background, familiarity with development and delivery of web/mobile applications
• Commercially driven, with excellent communication and leadership skills, to inspire, influence and engage cross-functional internal and external teams.
• A passion for innovation: consistent proven history of strategic and innovative thinking
• Strong analytical skills with customer focused approach

The benefits here are industry-leading, and we’ll be able to tell you more about them in the process (or jump to the benefits and rewards page on our careers site for a flavour). But here’s a snapshot:

• 25 days holiday, plus the option to buy more.
• Discounts in over 7,000 retailers, discounted gym membership and discounted dental insurance (of course).
• Health Trust - our bespoke employee private healthcare plan, providing healthcare cover with no medical underwriting for colleagues and their families.
• Access to remote GP and nurse services, physiotherapy, and mental health support.
• MyHealthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products.
• Early access to your earned wages through Wagestream.
• Cycle to work scheme.
• And many more, just ask…

If you or someone you know would be interested in working with a dynamic and expanding healthcare business, with lots of support on offer, great benefits and friendly teams, we would love to hear from you!

To find out more about working with us, find us on LinkedIn, Facebook and Instagram.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.  

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Bupa Dental Care is an equal opportunities employer.