Job description


ER Advisor (5403)

We’re looking for an ER Advisor!

The role:

Our support functions are the heartbeat of Bupa Dental Care.  We are looking for an Employee Relations professional with a strong HR background and experience in handling complex ER issues. 

The key responsibilities include:-

  • Working as part of a team managing a broad and varied complex caseload in order to bring cases to an effective conclusion
  • Ensuring all cases are advised on and managed in line with company policies and procedures and relevant legislation
  • Coaching and influencing managers of varying seniority across the business
  • Escalating and alerting high risk cases or non-conformation of process in a timely manner to the ER Manager
  • Maintaining and promoting relationships with the wider HR colleagues and teams
  • Ability to multi task, work to tight deadlines, prioritise under pressure and use own initiative
  • Ability to work effectively in a fast paced environment with a focus on resolution and a flexible can do attitude
  • Accuracy and attention to detail recording detailed notes in the call logging system and responding to all queries with accurate information 

What we're looking for:


  • A minimum of 1 year advising on HR dispute resolution cases or employment law issues with an emphasis on grievance and disciplinary matters
  • CIPD level 5
  • Exposure to a range of ER issues, including discrimination complaints
  • Excellent written and oral skills and ability to provide concise and clear advice
  • Commercially focussed
  • Coaching skills
  • Good IT skills
  • Current employment law knowledge
  • Experience in drafting letters and accurately describing disciplinary allegations and outcomes

About us:

Here at Bupa Dental Care our people are at the heart of everything we do, because we care.  We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant & talented experts.

Bupa Dental Care were formed when Bupa acquired the well-established Oasis Dental Care business. Our aim is simple: to deliver world-class patient care in the world of dentistry. We want Bupa Dental Care to be the brand of choice for patients, clinicians and all the people who want to build a career in this field.

What we offer:

  • Competitive salary and benefits
  • 25 days holiday and the option to buy or sell up to 5 extra days
  • Free parking
  • Progression and development
  • Contributory pension
  • Cycle to work scheme
  • Discount in over 7000 retailers
  • Salary sacrifice scheme 

There has never been a better time to join us, as we work together to help people live longer, healthier, happier lives.

Close map
Support Centre
Vantage Office Park, Old Gloucester Road, Bristol, United Kingdom, BS16 1GW
    Share this page