Field Infrastructure Engineer

Permanent, Full-time

This is a field-based position. We are recruiting four roles and are open to candidates based in the North, Central or South of the UK. Regular travel and overnight stays will be required.

The Role

The Field Infrastructure Engineer is responsible for maintaining and supporting the development of Bupa’s infrastructure to ensure the stable operation of IT systems and delivery of IT services.

The Field Infrastructure Team manages the full lifecycle of physical technology assets, including servers, end-user devices, network and telecoms hardware, clinical and medical devices, digital imaging systems, site technology, and associated power and cooling infrastructure. The team supports new site onboarding, decommissioning of legacy sites, IMAC activity, and expansion projects, working to agreed SLAs.

The role provides 3rd/4th line BAU support, escalations from IT Service Management, and project deployment support, working closely with cross-functional teams to ensure reliable, secure infrastructure across UK sites and coordinating remote support for non-UK locations.

Responsibilities 

• Provide comprehensive field infrastructure support, managing the full lifecycle of physical technology assets including servers, workstations, network and telecoms hardware, and clinical/medical and digital imaging devices.
• Configure, maintain and upgrade digital imaging systems and medical devices, including imaging applications, PACS/DICOM connectivity, and integration with clinical workflows.
• Deliver 3rd line technical support and escalation, providing advanced troubleshooting, root cause analysis and on-site intervention for critical incidents.
• Support server, workstation, rack, power and cooling infrastructure, including installation, maintenance, upgrades and evergreen refresh programmes.
• Manage IMAC activity, new site onboarding, legacy site decommissioning and infrastructure support for expansion projects, delivered to agreed SLAs.
• Collaborate with cross-functional teams and third-party vendors to ensure secure, compliant and reliable infrastructure operations.
• Ensure infrastructure meets security, compliance and audit requirements, including access controls and secure device onboarding.
• Support lifecycle management and continuous improvement of infrastructure services across UK sites, coordinating remote hands for non-UK locations.

Skills/Experience 

• Degree in Engineering, IT, or related field, or equivalent experience
• Relevant certifications (e.g., CCNP, MCSE) and experience across core infrastructure, networking, servers, workstations, racks/cabinets, and site technology
• Experience with digital imaging or medical IoT devices highly desirable
• Strong understanding of core network services (DHCP, IP, DNS) and advanced troubleshooting/root cause analysis for escalations
• Knowledge of ITIL-based incident and problem management, regulatory compliance, and vendor/stakeholder coordination
• Field engineering experience, including travel, site access, and safety awareness
• Ability to work independently and collaboratively, with strong communication and interpersonal skills

Benefits

The benefits here are industry-leading, and we’ll be able to tell you more about them in the process (or jump to the benefits and rewards page on our careers site for a flavour). But here’s a snapshot:

• 25 days holiday, plus the option to buy more.
• Discounts in over 7,000 retailers, discounted gym membership and discounted dental insurance (of course).
• Health Trust - our bespoke employee private healthcare plan, providing healthcare cover with no medical underwriting for colleagues and their families.
• Access to remote GP and nurse services, physiotherapy, and mental health support.
• MyHealthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products.
• Early access to your earned wages through Wagestream.
• Cycle to work scheme.
• And many more, just ask…

If you or someone you know would be interested in working with a dynamic and expanding healthcare business, with lots of support on offer, great benefits and friendly teams, we would love to hear from you!

To find out more about working with us, find us on LinkedIn, Facebook and Instagram.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.  

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer.