Job description


Infrastructure Engineer (9311) -
  • Practice Name:
  • Job Category:
    Support Centre & Field
  • Location:
    Support Centre

The role:

As a Infrastructure Engineer you will maintain and assist in the development of the Bupa infrastructure to ensure the stable operation of the organisation’s IT Systems and delivery of IT Services.

You are responsible for the network infrastructure, core and azure server/service infrastructure, server/data security, data communications and telecommunications systems alongside Bupa’s outsourced IT Service Support for WAN network provision. You will act as the escalation point for lower level engineers and analysts and will identify and remedy root causes of Service downtime. The Infrastructure Engineer will assist and, in some cases, lead IT Management in Continual Service Improvement, automating or standardising Service outage responses and removing root causes of Service downtime.

Key areas of accountability as an Infrastructure Engineer include:

Service Management

  • Bupa Dental Care operates within the ITIL v3 framework and you will be expected to be familiar with and adopt the standard within your working practices.
  • Assist in the creation and definition of new and replacement services under the direction of the Head of IT Operations and IT Director to add to the Service Portfolio.
  • Ensure you have a comprehensive understanding of the IT Service Level Agreements so that you know the service levels of each IT Service. 

Project work and Change Management

  • Infrastructure projects are delivered within an Agile-based framework; operating weekly sprints and work allocation. 
  • Provide IT management with a regular update of your project work, progress and delivery time frames.
  • Contribute to the maintenance, design and implementation of new segments of the companies Active Directory environment and suggest / design improvements.

Server Management (Operating System)

  • Diagnose, repair and report on Practice server operating system faults raised by the service desk or by the Solarwinds monitoring systems. 
  • Maintain operation of the IT services as defined in the IT service level agreement.
  • Coordinating the patching, service pack and firmware updates to servers and workstations. 
  • Responsible for the Group Anti-Virus protection. This includes server operating systems and desktop operating systems.
  • All software updates to operating systems must be implemented through WSUS. 
  • Using both Veeam and Microsoft Data Protection Manager, you should ensure all servers and workstation data is backed up in line with the Service Level Agreement.
  • Operating systems should be regularly monitored manually (in addition to the automated monitoring provided by Solarwinds) to ensure the highest level of performance is maintained from each server/operating system.

Physical Server and Server Environment Management

  • Diagnose, repair and report on physical hardware faults on both server and operating system.
  • Ensure regular physical inspections of hardware are carried out at our main sites.
  • Ensuring the virtual host cluster is maintained in terms of operating system updates, and is performing optimally. 
  • Responsible for any virtual machines or services which are hosted in Bupa Dental Care’s Microsoft Azure environment.

Web Hosting/Domain Naming Services

  • Responsible for ensuring the up time of these web servers in consultation with the Software Development team whose applications run on these platforms and services.
  • Responsible for management of DNS with our external supplier. Ensure domain names do not expire and renew or allow them to lapse with approval from Head of IT Services. 

Workstations, Laptops and Printers

  • Diagnose, repair and report on physical hardware faults and operating system faults escalated through the service desk and IT Engineers in your capacity as top tier support.

Storage Area Network

  • Responsible for managing and maintaining the SAN to ensure operational stability and capacity planning.
  • Responsible for managing the underlying Dell iSCSI switching fabric of the storage systems.

What we’re looking for:


  • Active Directory (expert)
  • Windows Server and Client Operating Systems (expert)
  • VMWare ESXi (good working knowledge)
  • Cisco, Dell and HP Procurve managed Layer 2/2+ switching (good working knowledge)
  • Dell and HP Server Hardware (incl. iDrac and iLO) (expert)
  • Microsoft Office 365
  • Microsoft Hyper-V experience
  • Veeam Backup & Replication


  • Powershell Scripting (highly desirable)
  • Website and domain management (highly desirable)
  • Microsoft SharePoint (good working knowledge)
  • iSCSI Dell Equalogic SAN’s
  • Microsoft Exchange 2010 –> Exchange Online
  • Microsoft SQL Server
  • Microsoft System Centre Suite
  • Microsoft Azure
  • Microsoft InTune experience
  • MCSA / MCSE qualifications
  • Solarwinds configuration and management
  • PDQ Deploy / Inventory, or relevant deployment/management utilities
  • Cisco Meraki experience
  • CCNA qualified
  • Familiar with CIS20 controls and the NIST framework (awareness of; not necessarily working knowledge)

Salary and benefits:

  • A competitive starting salary with annual reviews
  • Free personal development courses
  • Career opportunities to move into other roles or other parts of Bupa
  • Long service recognition
  • Free car park (Bristol Support Centre)
  • Brand new comfortable office space
  • Flexible working


  • Contributory pension scheme
  • Competitive staff benefits including discounts in over 7000 retailers and even a day off for your wedding!
  • 20% saving on Bupa travel insurance
  • Earn up to £3,000 per referral in our employee referral scheme


  • Discounted gym membership
  • Access to Smile Everyday - a range of health products and services
  • Discounted dental insurance that can be extended to family members
  • Free annual flu jab
  • Discounted health assessments 
  • Access to Bupa Boost app and a health check
  • Cycle to work scheme

If you or someone you know would be interested in working with a dynamic and expanding healthcare business, with lots of support on offer, great benefits and friendly teams, we would love to hear from you!

Close map
Support Centre
Vantage Office Park, Old Gloucester Road, Bristol, United Kingdom, BS16 1GW
  • Practice Name:
  • Job Category:
    Support Centre & Field
  • Location:
    Support Centre
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- Shop discounts (over 700 stores)
- Health and wellbeing discounts
- Cycle to work
- Access to free courses
- Employee referral scheme
- And many more!
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