🌟 Join Our Team as a Practice Coordinator at Bupa Dental Care Matlock 🌟

Practice Manager: Pam Wilmot

We’re looking for a warm, organised, and people-focused Practice Coordinator to join our friendly team at Bupa Dental Care Matlock. This is a full-time role (38.75 hours per week), working 8:30am – 5:15pm, Monday to Friday.

As the friendly face of our practice, you’ll play a vital role in ensuring every patient feels welcomed, supported, and at ease from the moment they arrive.

💙 About the Role

At Bupa Dental Care, you will be the first point of contact for our patients and a key part of the practice team. This is a varied and rewarding role where you’ll be right at the heart of the practice, helping us deliver the exceptional customer care we’re known for.

Your responsibilities will include:

• Welcoming patients and managing a busy reception desk
• Supporting patients throughout their visit
• Managing appointments and patient enquiries
• Ensuring the practice runs smoothly behind the scenes

Full or part-time PCO candidates will also be considered.
For PCO applicants, the role will include:

• A mix of reception duties
• Leading and supporting the reception team
• Working closely alongside the Practice Manager

🦷 About the Practice

Bupa Dental Care Matlock is a busy private Platinum practice, known for delivering outstanding patient care.

• 4-surgery practice
• Team of 29 colleagues
• Accepting referrals for all specialist treatments, including implants
• Providing care for both specialist referral patients and our own general patients

You’ll be joining a supportive, experienced, and welcoming team who take pride in working together.

📍 About Our Location – Matlock

Our practice is located in the heart of Matlock, a beautiful Derbyshire town surrounded by the stunning Peak District. The area offers a great mix of local shops, cafés, and green spaces, making it a lovely place to work and take your breaks.

• Excellent transport links with Matlock train station nearby
• Easy access by road from surrounding areas including Chesterfield, Bakewell, and Derby
• On local bus routes with convenient connections

Whether you’re local or commuting, Matlock is an accessible and enjoyable place to be.

🌈 Why Join Bupa Dental Care?

• Supportive leadership and a welcoming team culture
• Opportunities to develop and grow within your role
• Be part of a trusted, patient-focused dental organisation

If you’re passionate about customer care, enjoy working in a fast-paced environment, and want to be part of a fantastic practice, we’d love to hear from you.

Apply today and become part of the Bupa Dental Care Matlock team.

As a Practice Co-ordinator you’ll be benefiting from an experienced practice team and exceptional development and opportunities to take you as far as you want to go; and that’s just to mention a few.

Practice Coordinator responsibilities

• Lead the practice team to assist in the provision of dental care services to patients.
• Comply with the Practice Business Plan and assist the manager in its implementation and delivery at the practice.
• Work with the Clinical Team and other internal departments to ensure the practice remains compliant with the General Dental Council and CQC guidelines, to ensure the delivery of first-class patient care
• Reception duties as required 

Practice Coordinator skills and experience

• Personable, positive and enthusiastic with a great customer focus
• Strong communication and organisational skills
• Previous administrative experience preferably in a dental or other healthcare environment
• Competent using Microsoft Outlook, Word, and Excel
• Dental nursing experience desirable

elping the Practice Manager keep everything running smoothly.

What we’re looking for

You’ll thrive in this role if you’re people-focused, empathetic and enjoy creating positive experiences. You'll bring:

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Benefits of working with us

At Bupa Dental Care, we don’t just care for patients - we care for our people too. When you join us, you’ll enjoy:

• Competitive pay - with opportunities to increase through training and development.
• Healthcare & wellbeing support – including quick access to remote GP, physiotherapy, and mental health services through MyHealthcare, plus an annual allowance of around £350 to spend on Bupa products. You’ll also have access to our Employee Assistance Programme (EAP), Family Mental HealthLine, Bupa’s Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
• Financial & lifestyle benefits – from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital fitness providers across the UK. You’ll also have the flexibility of Wagestream, giving you access to your pay before payday.
• Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.
• Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa’s Menopause Plan.
• … and much more, just ask!

Why join us?

At Bupa Dental Care, you’ll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We’ll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first.
If you’re organised, approachable, and love helping people, this could be the perfect role for you.

To find out more about working with us, find us on LinkedIn, Facebook and Instagram

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer.