🦷 Receptionist Wanted – Join Our Friendly Team in Sutton Coldfield! 🦷

📍 Bupa Dental Care, Sutton Coldfield
💼 Customer-Facing Role | 31.15 Hours per Week

Looking to work in a supportive, vibrant, and professional environment?
Come and join Practice Manager Sadie Ward and her amazing team at Bupa Dental Care Sutton Coldfield! 💙

🕒 Working Hours

🗓️ Monday – Thursday: 8:45 AM – 4:00 PM
🗓️ Friday: 8:45 AM – 1:00 PM
🕓 Total: 31.15 hours per week

✨ What You'll Be Doing

This is a customer-facing receptionist role, ideal for someone who enjoys meeting people and keeping things running smoothly! Your duties will include:

✅ Greeting and checking in patients
✅ Appointment scheduling and calendar management
✅ Handling patient queries and providing excellent service
✅ Supporting the team with administrative tasks

📋 Admin experience is required – dental or healthcare admin is a bonus but not essential!

📍 Why You'll Love Working Here – Sutton Coldfield Perks

Located in the heart of Sutton Coldfield, our practice is:

🚆 Easily accessible – just a 5-minute walk from Sutton Coldfield Train Station
🚌 Well-connected by local bus routes (High Street stop nearby)
🚗 Parking? No problem! There’s ample on-street parking nearby and a few car parks within a short walking distance, such as the Gracechurch Shopping Centre car park
☕ Surrounded by local shops, cafes, and bakeries – perfect for your lunch break!
🌳 A short stroll to Sutton Park, one of the largest urban parks in Europe – great for post-work unwinding

💬 What We’re Looking For

🌟 A warm, welcoming personality
🧠 Strong admin and organisational skills
📞 Excellent communication, both face-to-face and on the phone
🙌 A team player who thrives in a fast-paced environment

📢 Ready to Apply?

Come join a practice where people care about people – whether it’s patients or each other. We’d love to hear from you! 🧡

Apply today and be part of something special at Bupa Dental Care Sutton Coldfield.

Here at Bupa Dental Care our people are at the heart of everything we do, because we care.  We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant and talented experts.

Receptionist role and responsibilities

• Meeting and greeting patients, providing a great first impression and patient journey
• Booking and amending appointments, answering the phone, updating patient records
• Co-ordinating the care packages for our patients that has been provided by our clinicians
• Confident in promoting and upselling Bupa Dental Care products and services including Plan options, Finance and Insurance claims
• Excellent customer service skills face to face, telephone and via email
• Supporting the Practice Manager and clinical team with the smooth running of the practice
• Handling payments
• Accessing sensitive information whilst maintaining patient confidentiality

Your skills and experience

• Ability to be positive and professional in a fast-paced environment
• Previous administration or receptionist experience, preferably within a healthcare setting
• Strong communication skills face to face, via telephone and email
• Proficient with Microsoft Word and Outlook with overall strong organisation skills
• Previous experience with promoting company products and services
• Preferred Dentally experience

Your salary and benefits:

We make life better for millions. That includes yours. Here are just some of the benefits on offer when you join Bupa Dental Care: 

• Competitive pay rates and the opportunity to increase this through training and development
• Access to MyHealthcare which gives you quick, easy access to free support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number. You will also receive the MyHealthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products, all to the approximate value of £350.

• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your financial wellbeing.
• Access to discounts at a wide variety of gyms and fitness facilities across the UK. This benefit includes access to online digital fitness providers too.
• Our mental health approach brings together a wide range of support such as our Employee Assistance Programme (EAP), Family Mental HealthLine and access to Personal Energy - Bupa’s own wellbeing programme.
• Discounted dental insurance which can be extended to immediate family members.
• Additional health and wellbeing benefits include Cycle to Work Scheme, free annual Flu vaccine, discounted eye tests and Bupa’s Menopause Plan.
• Wagestream – Access your income before payday, if and when you need it.
• Access to career pathways and support throughout your working life with Bupa Dental Care
• And many more, just ask.

So why wait? Apply now to be part of a brilliant team.

To find out more about working with us, find us on LinkedIn, Facebook and Instagram

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.  

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Bupa Dental Care is an equal opportunities employer.