Job Title: Treatment Coordinator
Location: Bupa Dental Care – Newcastle upon Tyne
Job Type: Full-time
Working Hours: Monday to Friday, 08:30–17:30

Job Description:

Bupa Dental Care Newcastle upon Tyne is looking for a full-time Treatment Coordinator to join our established, specialist-led practice.

This is an excellent opportunity to support patients throughout their dental journey, coordinating treatment plans across a full range of specialties – all under one roof. You'll be working alongside an experienced team including:

• Implantologist

• Restorative Dentist

• Endodontist

• Paediatric Consultant

• Orthodontic Consultant

You'll receive full support from our Clinical Manager and long-standing Lead Nurse, with opportunities to grow and develop your career within Bupa’s professional network.

About You:

• Experience in a dental or healthcare setting preferred

• Excellent communication and organisational skills

• Passionate about delivering outstanding patient care

• Confident managing complex treatment plans and patient coordination

What We Offer:

• A full-time, permanent position with consistent hours

• Supportive and friendly team environment

• Professional development and training opportunities

• Access to a wide network of dental professionals and resources within Bupa

Take the next step in your dental career and apply today to join a forward-thinking, specialist dental practice.

Here at Bupa Dental Care our people are at the heart of everything we do, because we care.  For our Treatment Coordinators we have created an environment where you can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant and talented experts.

As a Treatment Coordinator you’ll be working alongside an experienced practice team and have access to exceptional development opportunities to take you as far as you want to go.

Treatment Coordinator responsibilities

• Be the first point of contact for new private patients to the practice; and existing patients expressing an interest in specialist treatments
• Confidently discuss the treatment and fees involved
• Deliver a high-quality service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness, and profitability
• Be a champion of customer satisfaction and coach team members on best practice
• Coordinate’s dentist appointments throughout the treatment plan
• Establish and maintain productive working relationships with all members of the practice team
• Play a key role in the practice leadership team, supporting and deputising for the Practice Manager

Your skills and experience

• Extensive clinical knowledge of treatments provided within a healthcare setting
• Strong and confident communication skills, both verbal and written, with the ability to clearly understand and communicate complex treatment plans, procedures and requirements
• Previous experience of delivering an outstanding service in a customer facing role
• Proven strong stakeholder management skills with the ability to deal with a broad range of people
• CQC/GDC registered, and knowledge of dental practice management systems is desirable

Your salary and benefits

• A competitive starting salary and the opportunity to increase this through training and development
• Fully funded CPD training, GDC registration, DBS and Professional Indemnity, saving you over £500 per year
• Established progression and development
• Contributory pension scheme
• Modern surgeries and dental software systems
• Access to a full training and development platform, with access to thousands of courses at your fingertips
• Competitive staff benefits including discounts in over 7000 retailers, discounted gym membership and even a day off for your wedding!
• Access to a 24 hour GP through your phone, 24/7
• Early access to your earned wages for the times you might need it
• Earn up to £3,000 per referral in our employee referral scheme
• Your uniform will be provided.

We're proud to have been named in the LinkedIn Top Companies Where the UK Wants to Work,  the Forbes World's best employers, and in the Inclusive Top 50 UK Employers list.

To find out more about working with us, find us on LinkedIn, Facebook and Instagram.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.  

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Due to the high level of interest in our roles, we are only able to contact short-listed candidates. Good luck!