Application Support & Access Analyst

Permanent, Full-time

Hybrid - 1-2 days a month in the Bristol office

The Role

We are seeking an Application Support & Access Analyst to join our team. This role is critical in ensuring the smooth operation and support of all in-house built applications and our dental systems across Bupa Dental Care. You will act as the first point of contact for application-related issues, providing technical expertise and excellent customer service to internal stakeholders.

Key Responsibilities

• Provide day-to-day support for all in-house developed applications and dental systems.
• Troubleshoot and resolve application issues, escalating to development teams when necessary.
• Become familiar with every team within the IT department and collaborate well to solve more complex problems.
• Manage user access requests, ensuring compliance with security and governance policies.
• Monitor system performance and proactively identify potential issues.
• Maintain accurate documentation for processes, configurations, and troubleshooting steps.
• Set up new user accounts, including configuring email addresses, assigning appropriate Active Directory groups, and granting application access via AppMin
• Create user accounts within our dental systems and configure initial clinician diaries to ensure smooth onboarding
• Be willing to work on other duties as assigned by the IT Service Manager and Application Support & Access Team Lead.
• To provide support via remote access, answering support queries and tickets onsite or via phone or email.
• To maintain the gold standard of customer service for all support queries and always adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.

Skills & Experience

• Previous experience in application support or a similar technical role (preferred but not essential).
• An understanding of IT systems, databases, and user access management.
• Excellent problem-solving and analytical skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Knowledge of dental systems (preferred but not essential).

General requirements

• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• Ability to utilize applications like Microsoft Office and Office 365 for support, and documentation.
• Excellent oral and written communication skills.
• Ability to provide support over the phone; good phone skills, professional demeanour, **previous customer service experience strongly desired**
• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
• Ability to work in a team.
• Ability to work with or without direct supervision.

Benefits

The benefits here are industry-leading, and we’ll be able to tell you more about them in the process (or jump to the benefits and rewards page on our careers site for a flavour). But here’s a snapshot:

• 25 days holiday, plus the option to buy more.
• Discounts in over 7,000 retailers, discounted gym membership and discounted dental insurance (of course).
• Health Trust - our bespoke employee private healthcare plan, providing healthcare cover with no medical underwriting for colleagues and their families.
• Access to remote GP and nurse services, physiotherapy, and mental health support.
• MyHealthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products.
• Early access to your earned wages through Wagestream.
• Cycle to work scheme.
• And many more, just ask…

If you or someone you know would be interested in working with a dynamic and expanding healthcare business, with lots of support on offer, great benefits and friendly teams, we would love to hear from you!

To find out more about working with us, find us on LinkedIn, Facebook and Instagram.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.  

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer.