UX Designer

Full-time, Permanent

Hybrid - occasional travel to our Bristol and London office

The Role

The UX Designer is responsible for shaping and delivering user-centred digital experiences across Bupa Dental Care’s patient- and clinician-facing products. Working closely with Product Owners, Clinical Services, Engineering and other stakeholders, this role focuses on designing intuitive, efficient and accessible tools that support clinical workflows and patient journeys.

We’re looking for a strong UX Designer with experience designing complex workflows/journeys to work within a collaborative, fast-paced environment, applying user-centred and design thinking approaches to solve real clinical problems and improve outcomes for clinicians and patients.

Responsibilities

• Lead UX design activities across patient- and clinician-facing digital initiatives, collaborating with cross-functional teams within Bupa Dental Care and wider Bupa.
• Translate clinical, business and user needs into clear, user-centred design solutions that support safe, efficient and effective clinical workflows.
• Design and evolve clinician interfaces, including side panels, note-taking tools and workflow components, optimised for use in high-focus clinical environments.
• Produce UX deliverables such as user journeys, wireframes, interaction flows and interactive prototypes to support iterative delivery.
• Partner closely with Product Owners and Engineering teams to ensure designs are feasible, well implemented and aligned to product goals.
• Conduct and support user research activities with clinicians, including interviews, usability testing and workflow validation, to inform design decisions.
• Advocate for accessibility, inclusivity and usability, ensuring solutions meet WCAG standards and internal design principles.
• Contribute to the development and maintenance of UX standards, patterns and design systems across Bupa.
• Gather and analyse qualitative and quantitative user feedback to continuously improve clinician and patient experiences.
• Maintain awareness of digital health trends, emerging UX best practices and tooling relevant to clinical and regulated environments.
• Support the delivery of digital solutions that improve clinician satisfaction, efficiency and patient outcomes.

Skills/Experience

• Proven experience working as a UX Designer, with a strong portfolio demonstrating user-centred problem solving and workflow design.
• Experience designing complex tools, productivity software or clinician-facing systems.
• Proficiency with design and prototyping tools such as Figma (essential).
• Practical experience with user research methods and usability testing.
• Comfortable working within agile, multidisciplinary delivery teams.
• Knowledge of accessibility standards (WCAG) and inclusive design principles.
• Experience within healthcare, clinical or regulated digital environments is desirable but not essential.
• Strong communication skills, with the ability to articulate design rationale to technical and non-technical stakeholders.

About You

• Accountable: takes ownership of design outcomes and follows work through from concept to delivery.
• User-focused: thinks deeply about clinician and patient needs, designing experiences that reduce friction and cognitive load.
• Resilient and adaptable: thrives in fast-paced environments and responds positively to change and feedback.
• Collaborative: builds strong working relationships across disciplines and contributes positively to team culture.
• Detail-oriented: cares about quality, usability and accessibility in everything you design.
• Always improving: continuously seeks opportunities to refine designs, processes and personal skills.
• Curious and innovative: brings fresh ideas, challenges assumptions and embraces new approaches to problem solving.

Benefits

The benefits here are industry-leading, and we’ll be able to tell you more about them in the process (or jump to the benefits and rewards page on our careers site for a flavour). But here’s a snapshot:

• 25 days holiday, plus the option to buy more.
• Discounts in over 7,000 retailers, discounted gym membership and discounted dental insurance (of course).
• Health Trust - our bespoke employee private healthcare plan, providing healthcare cover with no medical underwriting for colleagues and their families.
• Access to remote GP and nurse services, physiotherapy, and mental health support.
• MyHealthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products.
• Early access to your earned wages through Wagestream.
• Cycle to work scheme.
• And many more, just ask…

If you or someone you know would be interested in working with a dynamic and expanding healthcare business, with lots of support on offer, great benefits and friendly teams, we would love to hear from you!

To find out more about working with us, find us on LinkedIn, Facebook and Instagram.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.  

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer.