Receptionist

Bupa Dental Care – Dereham
Practice Manager: Julie Howe
Hours: 26 hours per week

Working Pattern

• Tuesday: 09:30 – 18:30
• Wednesday: 10:15 – 19:15
• Thursday: 10:15 – 19:15
• Saturday: 08:15 – 16:00 (one Saturday per month)

About the Role

Our receptionists play a vital role in creating a positive experience for every patient. From the moment they walk through the door, you’ll help them feel comfortable, supported, and well cared for. This is a varied and rewarding role where no two days are the same, and you’ll be right at the heart of the practice. You’ll be responsible for welcoming patients, managing appointments, handling enquiries (both face-to-face and over the phone), and supporting the clinical team to ensure the smooth running of the practice.

Practice Location

Bupa Dental Care Dereham
1 Norwich Street
Dereham
Norfolk
NR19 1BX The practice is centrally located in Dereham town centre, making it easy to access and close to local amenities.

What’s Around the Practice

• Situated on Norwich Street, one of Dereham’s main roads
• Close to local shops, cafés, supermarkets and the town centre
• Nearby banking facilities, pharmacies and food outlets
• Short walk to Dereham Market Place

How to Get There

By Car

• Easily accessible from the A47
• Local public car parks available within walking distance of the practice
• On-street parking options nearby (subject to local restrictions)

By Public Transport

• Regular bus services run through Dereham town centre, stopping close to Norwich Street
• Dereham bus station is a short walk away, with routes connecting to Norwich and surrounding areas

On Foot

• Ideal for candidates living locally, with the practice located in the heart of Dereham

Why Join Bupa Dental Care?

• Be part of a supportive, experienced practice team
• Work for a well-established, trusted healthcare brand
• Enjoy a patient-focused role where you make a real difference every day

What you’ll be doing

As a Receptionist, you’ll play a key role in making every patient experience a positive one:

• Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem-solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

What we’re looking for

You’ll thrive in this role if you’re people-focused, empathetic and enjoy creating positive experiences. You'll bring:

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Benefits of working with us

At Bupa Dental Care, we don’t just care for patients - we care for our people too. When you join us, you’ll enjoy:

• Competitive pay - with opportunities to increase through training and development.
• Healthcare & wellbeing support – including quick access to remote GP, physiotherapy, and mental health services through MyHealthcare, plus an annual allowance of around £350 to spend on Bupa products. You’ll also have access to our Employee Assistance Programme (EAP), Family Mental HealthLine, Bupa’s Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
• Financial & lifestyle benefits – from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital fitness providers across the UK. You’ll also have the flexibility of Wagestream, giving you access to your pay before payday.
• Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.
• Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa’s Menopause Plan.
• … and much more, just ask!

Why join us?

At Bupa Dental Care, you’ll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We’ll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first.

If you’re organised, approachable, and love helping people, this could be the perfect role for you.

To find out more about working with us, find us on LinkedIn, Facebook and Instagram

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.