Salesforce Platform Manager/Product Owner

Full Time/Permanent

Hybrid - occasional travel to our Bristol office

The Salesforce Platform Manager/Product Owner role is to lead the strategic direction and day-to-day management of the Salesforce platform within the Bupa Dental UK business. The Platform Manager/Product Owner will work closely with stakeholders across the business to define the product roadmap, prioritise features, and ensure the Salesforce platform delivers maximum value to support business targets and improve workflows throughout Bupa Dental UK.

Key responsibilities will include:

The Salesforce Platform Manager will have:

• in-depth understanding of Salesforce platform capabilities, licensing models, and ecosystem
• mastered the ability to translate business requirements into technical user stories and
• acceptance criteria
• the ability to understand the strategic scope and dependencies across multiple Salesforce
• clouds and integrations
• subject matter expertise in Agile product ownership methodologies (Scrum, Kanban)
• strong understanding of Salesforce release cycles and change management processes

The Salesforce Platform Manager will be able to:

• define and maintain a product backlog with clear prioritisation
• facilitate sprint planning, refinement, and review sessions
• manage stakeholder expectations and communicate platform roadmap effectively
• make data-driven decisions using Salesforce reports and analytics
• given a complex business requirement, design a solution approach and coordinate delivery

The Salesforce Platform Manager will:

• champion user adoption and drive continuous improvement initiatives
• build strong relationships with business stakeholders and technical teams
• provide clear direction and remove blockers for the delivery team
• balance competing priorities and manage scope effectively
• promote best practices in Salesforce governance and data quality

What we are looking for:

Essential:

• Salesforce Administrator Certification
• Product ownership or business analysis experience (3+ years)
• Experience with Agile methodologies (Scrum/Kanban)
• Stakeholder management and communication skills
• Experience defining user stories and acceptance criteria
• Understanding of Salesforce data model and security
• JIRA or Azure DevOps for backlog management

Desirable:

• Salesforce Health Cloud and Marketing Cloud experience
• Certified Scrum Product Owner (CSPO) or equivalent
• Healthcare or dental industry experience
• Experience with Salesforce integrations (APIs, middleware)
• Platform App Builder Certification
• Change management and training delivery experience

Benefits

The benefits here are industry-leading, and we’ll be able to tell you more about them in the process (or jump to the benefits and rewards page on our careers site for a flavour). But here’s a snapshot:

• 25 days holiday, plus the option to buy more.
• Discounts in over 7,000 retailers, discounted gym membership and discounted dental insurance (of course).
• Health Trust - our bespoke employee private healthcare plan, providing healthcare cover with no medical underwriting for colleagues and their families.
• Access to remote GP and nurse services, physiotherapy, and mental health support.
• MyHealthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products.
• Early access to your earned wages through Wagestream.
• Cycle to work scheme.
• And many more, just ask…

If you or someone you know would be interested in working with a dynamic and expanding healthcare business, with lots of support on offer, great benefits and friendly teams, we would love to hear from you!

To find out more about working with us, find us on LinkedIn, Facebook and Instagram.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.  

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer.